Shipping and Returns

DOMESTIC
 
Please allow up to 5 working days for your order to be dispatched. Once it has been sent, it can take approximately 5 working days to be delivered.
 
INTERNATIONAL
 
All international orders are sent via Express International Courier, fully trackable via the Australia Post website. A phone number and email MUST be provided upon purchase. All orders are dispatched between 1-3 days of purchase date.  You will receive an email from Australia Post letting you know that your order has shipped and you’re tracking number. A signature required on delivery. If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect. Please check with your local post office if you experience problems during shipping.
 
CANCELLATIONS & REFUNDS
 
We are unable to cancel orders, change products or shipping methods during busy sale periods. Please remember we are working as hard as we can to make sure your parcel gets to you xx
 
We are unable to offer refunds unless an item is faulty. If by chance you find your item to be faulty, please contact us via email at info@picnicfolk.com (within 30 days of purchase) with clear and well-lit photographs of the fault (minimum 2 photographs please) and we can organise a replacement or refund.