Shipping is calculated at checkout based on weight.
As a guide small items such as Mugs, Tumblers, Small Bowls, Silicone Lids, Straws and Beeswax Wraps are $9 (standard) or $12 (express) Australia wide.
As a guide larger items (or multiple small items) such as Tiffins, Canister Sets, Cocktail Shakers & Large Bowls are $13 (standard) or $16 (express) Australia wide.
As a guide for multiple large items, shipping will be $15 (standard) or $20 (express).
All deliveries are ensured against damage and are shipped within 2 business days of your order being received. You will receive an email with your delivery details once your order has been dispatched.
All international orders are sent via Express International Courier, fully trackable via the Australia Post website. A phone number and email MUST be provided upon purchase. All orders are dispatched between 1-3 days of purchase date. You will receive an email from Australia Post letting you know that your order has shipped and you’re tracking number. A signature is required on delivery. If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect. Please check with your local post office if you experience problems during shipping.
We are unable to offer refunds unless an item is faulty. If by chance you find your item to be faulty, please contact us via email at firstname.lastname@example.org (within 7 days of receiving) with clear and well-lit photographs of the fault (minimum 2 photographs please) and we can organise a replacement or refund.
We are unable to cancel orders, change products or shipping methods during busy sale periods. Please remember we are working as hard as we can to make sure your parcel gets to you xx